Customer-Facing Transparency
Public Status Pages
When things break, silence is your enemy. Public status pages keep customers informed automatically. Fewer support tickets, more trust.
Why Public Status Pages Matter
During an outage, your support team gets flooded with "Is it just me?" tickets. Meanwhile, users are frustrated, trust erodes, and your team is distracted from fixing the actual problem.
Self-Service Status
Customers check status.yourcompany.com first.
Proactive Communication
Subscribers get notified before they notice.
Uptime History
Show your track record with historical data.
Scheduled Maintenance
Announce maintenance windows in advance.
Status Page Mistakes to Avoid
A poorly maintained status page can hurt more than help:
- ✗Always showing "All Systems Operational" even during obvious outages.
- ✗Vague incident updates. "We're investigating" for 3 hours straight.
- ✗Too much technical jargon. Customers don't care about your "primary DB cluster".
- ✗No subscription option. Users have to keep refreshing manually.
upti.my Public Status Pages
Status pages that update automatically from your monitoring and keep customers informed:
Auto-Incidents
Monitoring failures create incidents automatically.
Multi-Channel Subscriptions
Email, SMS, Slack, webhooks. Customers choose how they want to be notified.
Component Groups
Organize services into logical groups.
Uptime Charts
90-day uptime visualization for each component.
Getting Started
Launch your public status page in a few clicks:
- 1
Create Status Page
Open your dashboard and click "New Status Page". Choose "Public" visibility and pick a subdomain like yourapp.upti.my.
- 2
Add Components
Add your customer-facing services like "Web App", "API", and "Dashboard". Group them so users can find what they need.
- 3
Configure Subscriptions
Enable email, SMS, and Slack subscriptions so customers get notified when incidents happen.
- 4
Publish and Share
Add your branding, publish the page, and share the link in your footer or support docs.
Frequently Asked Questions
Should I use a public status page?
Yes, if you have customers or users who depend on your service. A public status page reduces support tickets during outages and builds trust through transparency.
What should I display on a public status page?
Show your main services, current status, uptime history, and active incidents. Don't show internal components that would confuse customers or expose security-sensitive information.
Can customers subscribe to updates?
Yes. upti.my status pages support email, SMS, Slack, and webhook subscriptions. Customers get notified automatically when incidents are created, updated, or resolved.
How do I handle scheduled maintenance?
Create scheduled maintenance windows that appear on the status page in advance. Subscribers are notified, and the maintenance shows as upcoming, in progress, and completed.
Can I customize the look of my public status page?
Yes. Customize colors, logo, and layout. For full control, use a custom domain (status.yourcompany.com) with your branding.
Related Topics
Ready to start monitoring?
Set up your first health check in under 2 minutes. No credit card required.